codiHelp centre
Quick answers for installing Codi, fixing permissions and managing your plan.
Getting started
How do I install Codi?
Download Codi.dmg from the download page, open it, and drag Codi into Applications. Open Codi from Applications and log in or create an account.
Which permissions does Codi need, and why?
Microphone, so it can hear you while you hold the shortcut, and Accessibility, so it can type into other apps. macOS asks for both the first time. If you skipped one, open System Settings → Privacy & Security, find Microphone or Accessibility, and switch Codi on.
How do I dictate?
Click into any text field, hold Option + Space, speak, and let go. The text appears at your cursor, usually in under a second.
Do I need to say punctuation?
No. Speak normally and Codi adds full stops, commas, question marks and capitals.
Troubleshooting
I hold the shortcut but nothing happens.
Check Codi is running (its icon is in the menu bar). Then check Microphone access in System Settings → Privacy & Security. If another app uses Option + Space, it may be catching the shortcut first.
Codi hears me but no text appears.
This is almost always Accessibility permission. In System Settings → Privacy & Security → Accessibility, switch Codi off and on again, then restart Codi.
The text has mistakes.
Speak at a normal pace, a little closer to the mic, and avoid noisy rooms where you can. A headset microphone usually gives the best accuracy.
It says I'm on the waitlist.
During early access, free accounts open in batches. Your account is saved and dictation switches on automatically when a place opens. Pro is not affected.
Plans and billing
How are minutes counted?
Only while you hold the shortcut and Codi is transcribing. Your dashboard shows minutes used this month and whether you're on pace.
What happens when I run out of minutes?
Codi stops taking dictation until your minutes reset on the 1st of the month (UTC), or until you upgrade to Pro.
How do I cancel Pro?
From your dashboard, or by email. You keep Pro until the end of the paid period. See Cancellation & Refunds.
Account and privacy
How do I reset my password?
On the login page, enter your email and choose “Forgot your password?”. You can also send a reset link from your dashboard.
Is my audio stored?
Dictation audio isn't. It is streamed for transcription and discarded. Meeting notes are saved only when you start them: the recording, transcript and summary stay in your account until you delete the meeting. See our Privacy Policy.
How do I delete my account?
Email info@cognifydigital.in from the address on your account. We delete your data within 30 days.