codiCancelling Pro
Log in to your dashboard and choose to cancel your Pro plan, or email us and we'll do it for you. Cancellation stops future renewals. You keep Pro, with its full allowance, until the end of the period you've already paid for, and then your account moves to the Free plan automatically. Your account isn't deleted.
Refunds
Payments for Pro are non-refundable, including for partly used monthly or yearly periods, except where the law requires otherwise or in the cases below.
We will refund you if:
- you were charged twice for the same period, or charged after you had cancelled;
- a technical fault on our side made Codi unusable for most of a billing period and we couldn't fix it;
- we discontinue Codi, in which case we refund any unused prepaid period.
Approved refunds go back to your original payment method within 5 to 7 working days of approval.
Free plan
The Free plan costs nothing and has no payment details attached, so there's nothing to cancel. You can delete your account at any time by emailing us.
Delivery
Codi is digital software. There is nothing shipped. Pro features are available on your account as soon as your payment is confirmed, and the app is delivered by download from our download page.
Questions about a charge
Email info@cognifydigital.in with the email address on your account and the date of the charge. We reply within 2 working days.